Shipping information

Shipping

 

Purchases are shipped to Italy via our partner courier. Delivery times are within 7 days. working order date for payments via PayPal, while for payments via bank transfers within 7 days. working hours from the date the payment is credited. In the event of goods being temporarily out of stock, delivery times may increase and the customer will be notified.

ENERPOWER SRL is in no way responsible for delays or damage to the goods from the moment the goods are delivered to the carrier.

Upon delivery of the goods, the customer is required to check that the package/s are not damaged or altered, including the closing materials.

Any discrepancies, tampering/damages or breakages must be reported to the courier at the same time as unloading. In the absence of reporting we will not be able to reimburse the damage

NATIONAL TRANSPORT RATES: from 0 to 19 kg. €20.00 from 20 to 29 kg. €25.00 from 30 to 99 kg. €30.00 over 100 kg. €25.00/ql

 

Returns

 

All our customers enjoy the right, exercisable without any penalty, to withdraw from the contract according to the provisions of the art. 5 of Legislative Decree 22 May 1999, n. 185; this allows you to return the product, upon notification within 10 days of receiving it by contacting us via the appropriate section , obtaining its replacement with another product or a refund of the amount paid.

The only costs that will be required of you will be those of returning the goods and which will not be refunded.

The right of withdrawal applies only to goods intact at the time of return and cannot be exercised for products which by their nature cannot be returned. The packaging for returning the goods must be the same as at the time of receipt or with the same characteristics.

 

 

Warranty

The warranty on the items is one year.

The items are guaranteed against any manufacturing defects. The warranty will not be recognized in the event of non-compliant use and incorrect maintenance, accidental deterioration, or poor functioning of the vehicle's electrical system or other systems where the purchased item is installed.